Terms and Conditions

Please read this document carefully. It sets out our terms and conditions of service, and forms the basis of any contract that arises from your use of this website.

The use by users of this Website and the Offered Service is governed by and subject to the following Terms and Conditions.

About this service

This Terms of Use is designed to prescribe ESTA Registrations conditions of use, procedures, rights, and responsibilities related to general visitor visas information provided through this web site.

Acceptance of Terms

By accessing the Web site and or by accepting the Offered Service, Users agree to be bound by these Terms and Conditions without amendment. if Users do not accept these Terms and Conditions then they should immediately cease accessing the Website and should not accept the Offered Service.


The Website means the information, images, design and electronic functionality of the pages found at the web address: US Travel Visa and, shall include the registered domain name of US Travel Visa (“the Website”).

The Company reserves in full and without exception (and without liability to Users) the right to modify, add to and/or delete (in whole or part) the Website without notice or consultation with Users. The Users continuing use of the Website and or the Offered Service will be deemed a full and unreserved acceptance of any such modifications, additions or deletions.

Illegal and or Improper Use

By accessing the Website Users agree:

  • Not to use the Website for illegal purposes and to comply with all applicable laws and regulations;
  • Not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website, and Not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

Users must not use the Website to copy, store, host, publish or distribute or assist with such copying, storing, hosting or distribution of malicious computer software such as computer viruses or for unsolicited commercial communication or marketing activity.

Use of the Website for marketing or commercial purposes may only be with the Company’s express consent which shall only be granted upon written request to the Company’s registered address and may be subject to such further terms and conditions as the Company deems reasonable and appropriate.

Where Users illegally, improperly or for commercial gain use the Website without the Company’s prior written approval Users will be held fully responsible for any claim, expense, liability, loss, and costs including (but not limited to) legal fees incurred directly and indirectly by the Company arising from any infringement or breach by Users of these Terms and Conditions.

Offered Service

Through the Site, the user has access to services: consult information, results and synthesis documents.

  • Chat Support Service: Available Monday – Friday 10am to 5pm GMT-5.
  • E-mail Inquiry Service: Available 24/7.
  • Prior to application submission, verification and control of mandatory information.
  • In case of mistakes, FREE application re-submission.
  • iPhone and Android optimized website.
  • Mutual Airlines Company ESTA Network.
  • 24 hours Access and monitoring of ESTA CBP system.
  • Multilingual Assistance and Customer Hotline.
  • Application Status Notification sent by email.
  • Automatic Re-apply Service: you do not need to re-apply for pending decision – we will do it for you.
  • Free ESTA renewal: If your Passport expires or is renewed within the two years of your first application.
  • Update Service: Contact us when you plan a new trip to the US and we will update your flight and other details.
  • Status Check: Contact us anytime you visit the US. We will check your approval status prior to departure as well as advising you of other travel requirements where appropriate.
  • ESTA Recovery Service: Lost your ESTA number? Contact us for a reminder email or hard copy by mail.
  • 2 years Free access Service: Our service lasts for the life of your ESTA – (2 years from date of issue or until expiration of your passport, whichever is sooner).
  • In case you must obtain a new passport within the 2 years, we will issue you a Free ESTA application that will be valid for 2 more years.
  • 100% Refund Guarantee in case of a denied ESTA.

Users are required to comply with the technical guidance provided on the Site in order to use the services offered in an optimal way.

The user acknowledges that it is solely responsible for installation, maintenance and control of the technical configuration required to connect and use the services offered by the Site.

Acceptance of Terms

The prices of products and services are displayed on the Site. For each product and the proposed payment method, price is displayed before the purchase by the user.

All costs of connection and transmission of data for the position of the user to the server Site and any other support that may be requested by access providers of electronic communications services are the responsibility of the user.

Where Users make to the Company payment of the Service Charge a contract between the Company and User is created and, such contract is subject to and governed by these Terms and Conditions


All intellectual property of the Company (which shall include copyright, trademarks (whether registered or not), trade names, patents, registered designs and any automatic intellectual property rights derived from the aesthetics or functionality of the Website are the property of the Company.

By using the Website and or the Offered Service the User agrees to respect and not to infringe the intellectual property rights of the Company and, in particular, the User agrees not to copy, download, transmit, reproduce, print or otherwise exploit for commercial purposes and or gain any material contained within the Website and or the Offered Service.

The User may re-use the Company’s copyright protected material free of charge in any format for non-commercial research, private study or internal circulation subject to the material being acknowledged as the Company’s copyright and, the User must give the source document/publication.

FBI warning: “The unauthorized reproduction or distribution of this copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to 5 years in federal prison and a fine of $250,000.” Source: www.fbi.gov/ipr


We are a private non-lawyer company not directly associated with any government agency. All the contents or information provided by this web site are for general inquiries. This web site does not provide legal advice. If you need legal advice, it is highly recommended to directly consult an attorney.

The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service.

The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.

Breaches of Terms and Conditions

Without prejudice to other rights and remedies where Users breach these Terms and Conditions the Company may take such action as it deems appropriate including (but not limited to) suspension of your access to the Website and or the offered Service, blocking your IP address and contacting your internet service provider to request that they block your access to the Website and or bringing Court proceedings.


If any (singular or plural) provision of these Terms and Conditions is held to be invalid or unenforceable, such provision(s) shall be struck out and the remaining provisions shall remain in force.

Refund Policy

Because our Web site has implemented the Instant Payment Notification (IPN) system, which allows the service to be processed immediately after paying the processing fee, without any exception we have a NO REFUND policy. The cost of the ESTA application is non-refundable and should a duplicate US ESTA either exist or is found for the traveller(s), you will not be issued a refund.

We offer a full refund only in case our professional services do not succeed in obtaining on your behalf the travel authorization and so your Esta authorization is not granted by the US immigration agency.


The website, which was designed with greatest care, keeps an exclusive right as to the content of the questions. In the aim of providing a reliable service and of quality, US Travel Visa can discretionary refuse the publication of a question. The visitors promise not to submit questions affecting public order and morale or which would concern illicit activities. The website Esta Services disclaims any liability and cannot be held liable for any damage consequentially to the use of its services or of their dysfunction or of their impossibility to function. The maximum liability for any circumstance will not exceed the purchase price.

Competent Court of Justice

If a lawsuit between member and Esta Services is filed, district court in the area of our main office becomes competent court if justice.


We aim to treat all clients with the greatest of respect. If you have a problem with the way that a member of our team has treated you, please email your complaint along with details of when the dispute took place to info@ustravelvisa.net marked for the attention of the Customer Services Manager. We aim to deal with all disputes honestly and fairly.


Email info@ustravelvisa.net

This Terms of Use is effective from January, 01, 2013.